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Maintenance & service for Balanced Ventilation

Enjoy clean air all year round without any worries.

Longer life span

Our indoor climate experts will visit you and ensure the correct settings and maintenance of your device so that the system performs optimally and energy efficiently. This means your heat recovery system will last longer. A sustainable choice!

Enjoy carefree

We understand that you do not want to worry about your ventilation system. You want to enjoy the clean air in your home without any worries. For this it is important that the system is checked regularly and the filters are replaced every 6 months. This means fungi and bacteria don't stand a chance. You are guaranteed optimal functioning of the entire system and there is always clean air in your home.

What should your installer check and provide?

Regular updates and checks on your ventilation system ensure a safe and effective use of your system and guarantee healthy indoor climate- in addition the settings are checked if everything is working at its optimum.

Checklist (recommended)

Check with your local installer about service charge and intervals
  To be checked
New filter needed? yes/ no
Check heat exchanger and fans yes/no
Cleaning heat exchanger and fans yes/no
Checking condensate drain yes/no
Checking proper functioning of device yes/no
Software update when necessary yes/no
Inspection of extract and supply valves yes/no
Replacement of worn or defective parts yes/no
Cleaning and re-measuring of extract and supply valves yes/no
Filter replacement yes/no

Frequently Asked Questions

Contact the certified installer who installed the heat recovery unit or look for an installer nearby.

During the annual service visit, the filters of the heat recovery ventilation unit are replaced and the service technician brings an extra set of new filters. You then replace this extra set yourself. We recommend replacing the filters every six months, so 6 months after our visit.

the filter class of the replacement filters is the same as the filters that were in the unit when the heat recovery unit was delivered. The filter class depends on the type of heat recovery unit.

Would you like to know more about the filter class of our filters? 

See more info here >

This check checks whether the small channels inside the exchanger do not contain dirt, whether the fans are clean and can rotate 'freely' for proper operation of the unit. The installer might will also clean the exchanger and fans when necessary. In addition, the connection of the condensation drain should carefullybe checked to prevent any problems with leakage and unpleasant odors.

During this check, the sensors in the heat recovery ventilation unit will also be checked and it will be checked whether the various ventilation settings are correct for the best operation of the unit. If this is not the case, the service technician could adjust this on site.

The installer can check the software running on the device. If this is an outdated version, he can update it and ensure that all settings are set again so that the device functions at its best.

A ventilation system does not only consist of a ventilation unit. The ventilation ducts and ventilation valves are very important for the proper functioning of your device. That is why these valves should thoroughly be checked and cleaned during the annual service. In addition, it should also be checked whether the valves are correctly adjusted to ensure sufficient fresh air in the room in question and if inspection and cleaning of the ducts is required.

When the annual service is scheduled, the filters of the heat recovery ventilation unit should be replaced and the installer could bring an extra set of new filters. You then replace this extra set yourself. We recommend replacing the filters every six months, so 6 months after the visit of your installer.

The filter class of the replacement filters is the same as the filters that were in the unit when the heat recovery unit was delivered. The filter class depends on the type of heat recovery unit.

Would you like to know more about the filter class of our filters? 

Filter exchange on the example of Zehnder ComfoAir Q350 >

Filter exchange on the example for Zehnder ComfoAir 350 >

Filter exchange on the example of a Zehnder extract air vent >

An even healthier indoor climate? Together we move forward!
Zehnder Service & Support
Want to know more about use or maintenance? Then go to Service & Support. Here you will find documentations about your Zehnder product.
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If you would like to know more about Zehnder or have questions about other topics or Zehnder products, please contact us by telephone or email. We are happy to answer all your questions.
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